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This article was posted on the ring of death forum on
monday
23
july
from TRICKDADDY75 (transcribed by diz)
After
sending my xbox 360 back with three red lights on
the
30th of may i have recived it back!
during
this time i hame rung MS customer services numurous
times asking how long will it be in return.I have been
offered compensation and appoliges also have had at
3 different definate delivery dates. Anyway, today I
got
it back, got the box, opened it, very excited because
it
means i can finally play my preordered DIRT and FORZA
2 on my own xbox, only to be faced with a note ontop
of my xbox saying:
RE:Console
Returned NOT REPAIRED
Dear
Xbox Enthusiast
Thank
you for returning your xbox console to us for investigation.An
inspection of your console has revealed that tampering
of the console has occurred. The warranty prohibits
such tampering and as a result your warranty has been
rendered void. Futhermore, Microsoft is unable to offer
repair services for a tampered xbox console. Therefore
,the console is being returned to you as-is, not repaired.
If you were charged, your charges will be refunded by
cheque.
If
you have further questions, please contact xbox call
centre.
Sincerely,
Xbox
Repair Service
WHAT!
when I first sent rang xbox support for ring of death
repairI informed the advisor that; prior to have ring
of death about 2 months, my 1 year old daughter had
opened
the dvd tray and bent it out of its runners.I immedatly
remove the casing and clipped the dvd tray back into
place and replaced the casing. This was made very clear
to the adviser in the first instance.
THATS
IS NOT A PROBLEM! He replied and then cotinued to extract £85
from me for the repair of the three red lights.
So
where do i go from here? Its taken M$ exactly 2 months
to receive my console send it to the repair centre,
probably
in eastern euorpe somwhere, and then send it back to
me worse than when they got it. At least it initially
started up and displayed the menus on the screen before
goin all fuzzy and crunching. Now it is totally dead
wont display anything apart from 3 red lights.
I
have rang Xbox support again the advisor was SHOCKED!
and after assuring me they would sort the mess out and
not to worry, passed my call onto another advisor who
I can only assume was from the complaints department
she took the same details and inturn issued me yet another
reference number then told me to wait upto 3 days for
someone else to contact me from another department!
As
you can't probably understand I'm not very happy at
the
moment to say the least. The only way that MS will get
me back on side is if they ship me a refurbished xbox
360 or a brand new one. Theres no way im going to buy
one: I
will head straight for the Playstation 3 and my many
hundereds of pounds of xbox accesories and games will
be heading straight for EBAY!
Come
on Microsoft sort it out!
diz replies:
Well, this site had been up for just a couple of days
when this came in. To me, there are no shocking superlatives
strong enough to use here. I knew my own case was bad
but this is just.... ....ridiculous? Has
anyone
got
any
idea
what to say to TRICKDADDY75 about
this?
diz's horror story
What's yours?
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